Reference

Legal terms for your account

Our Legal page puts account terms, privacy steps, cookie use, security checks, and dispute contact paths in one place before you open an account.

Account termsPrivacy request pathCookie controlsDANA and QRIS recordsAccess depends on local law
flexi88login Legal terms for your account
CONTACT PATHS

Where to contact us about Legal

Legal questions move faster when you use the right contact path and include the account detail we need to identify you. We keep live chat open from 09:00 to 01:00 WIB, and email stays available for longer privacy or dispute messages. For any request, never send your password. Share your account ID, profile phone number, payment rail used, and the date of the issue so we can trace the legal record without exposing extra data.

Team online

Live chat legal queue

Use live chat from 09:00 to 01:00 WIB and choose Legal from the menu. We can confirm account status, explain document requests, and tell you what record we need next.

Email legal desk

Send legal questions to [email protected] with your account ID and profile phone number. We answer in English, keep a case reference, and avoid asking for your password.

Account message center

Open Account > Help > Legal Request after login when the question includes personal data. This path lets us match your message to the exact profile, wallet log, and device session.

ACCOUNT CARE

Account data and security handling

Legal handling is not only wording on a page; it is how we treat your records when you create, use, or close an account.

Profile data checks

We use your name, phone number, and account ID to confirm that a legal request comes from you. If a spelling error appears, contact us before your next withdrawal check.

Cookie choices

Our mobile browser pages use cookies for login sessions, language preference, and fraud checks. You can clear cookies in your browser settings, though doing so may require a fresh login.

Payment record handling

DANA, OVO, GoPay, and QRIS records help us match wallet activity to your profile. We keep receipt IDs and timestamps for account checks, dispute handling, and required record keeping.

Device session security

When you log in on a new phone, we may ask for an extra confirmation step. Sessions can end after inactivity, and Account > Profile > Security shows recent device access.

Record retention

We keep account, wallet, chat, and verification records only for operational and legal needs. Retention length may vary by record type, dispute status, and obligations that apply where you live.

Change requests

To update personal data, open Account > Profile > Edit Details or contact the legal desk if the field is locked. We may request a document before changing identity details.

Legal questions before you join

Before you create an account, it is normal to check how terms, privacy rights, cookies, payment records, and access rules work. These answers focus on the legal steps you are most likely to need: opening a profile, correcting data, asking for records, handling a dispute, and contacting us. If your issue includes a payment receipt, keep the DANA, OVO, GoPay, or QRIS reference ready.

Our account terms apply from the moment you submit your profile details and confirm access. They cover identity checks, wallet records, game access, dispute handling, and the rule that eligibility depends on local law.

Send a request to [email protected] or use Account > Help > Legal Request. Include your account ID and profile phone number so we can confirm identity before sharing account records.

Yes, open Account > Profile > Edit Details for fields that are still editable. If your name, phone number, or identity field is locked, contact us and we may ask for a document check.

We link receipt IDs, timestamps, and wallet references to your account so payment activity can be traced during checks or disputes. We do not need your app password or unrelated wallet history.

A mismatch can pause withdrawals or account changes until we verify the record. Contact the legal desk with your account ID and document detail so we can explain the next required step.

Yes, cookies support login sessions, language preference, security checks, and basic site function. You can clear them in your browser settings, but the next visit may ask you to log in again.

Use live chat between 09:00 and 01:00 WIB for urgent account access issues, or email [email protected] for detailed complaints. Include dates, account ID, and any QRIS or wallet reference.